Open Today 09:00 - 19:00

Guest Lounge

Opening hours: 

Monday to Friday: 09:30 - 18:00

Saturday: 10:00 - 18:00

Sunday: 11:00 - 17:00

Bank Holidays: 10:00 - 17:00

The Guest Lounge is the information hub of the shopping centre, where you can find out everything about our stores, events and services. The Guest Lounge not only offers a place for our guests to see a friendly face, but offers services including:

  • Yodel & Collect+
  • Information Point
  • Changing room for online purchases
  • Help with Parking Queries

The Guest Lounge is located on Level 1, to the left of the entrance to TKMaxx (Cranbrook Road entrance).

World Host Award 2020

Exchange Ilford has gained national recognition for its outstanding customer service after being awarded WorldHost Recognised Business status.

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