Open today 09:00 - 18:00

Click & Collect

Important Coronavirus Information

The Guest Lounge is now OPEN for Collect+

Opening hours: 

Monday - Friday: 09:00 - 17:30

Saturday: 10:00 - 18:00

Sunday: 11:00 - 17:00

At Exchange Ilford we pride ourselves on offering convenient, local shopping. Shop online at our retailers and pick your goods up when it's convenient for you, or return products bought online using the CollectPlus service at the Guest Lounge, or use our Amazon Lockers located on level 1 near The Entertainer store which is close to our level 1 car park.


The CollectPlus service is available at Exchange Ilford. When purchasing items from certain retailers online, simply choose the Click & Collect option and choose to have the item delivered to The Exchange Ilford. CollectPlus will send you a collection code, which you should bring along with your ID to the Guest Lounge and collect your parcel.

See what stores have Click + Collect by visiting the stores section here.

Find out more about the Collect+ service here.

Amazon Lockers

We have our 'Bidani' Amazon Locker located on level 1 near The Entertainer store which is close to our level 1 car park.

The access times for our Amazon lockers are as follows:

  • Monday:          09:30-18:30
  • Tuesday:         09:30-18:30
  • Wednesday:     09:30- 18:30
  • Thursday:        09:30-18:30
  • Friday:            09:30-18:30
  • Saturday:        09:00-18:30
  • Sunday:          11:00-17:00

For convenience you can use our drop off point (level 1 - opposite shop mobility)  to park and run in to collect your parcel from the Amazon locker. You have up to 10 minutes before you will be charged for parking.

Stay up to date with us, we will send your our latest events and competitions at the Exchange.

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