Open today 09:00 - 18:00

Facilities & Accessibility


Disabled toilets

Our state of the art disabled facilities can be found on Levels 1 & Level 3. Accessible from all entrances via lifts located at all entrances and mid-centre. 

We offer the boroughs only "Changing Places" facility built with state of the art apparatus specifically designed and implemented in our shopping centre to provide an extra element of support and independence. Featuring a height adjustable sink; toilet and bed, along with a privacy screen and a hoist. 

What are "Changing places" toilets?

Changing places toilets are standard accessible toilets that meet the needs of all people with a disability.

People with profound and multiple learning disabilities, as well people with other physical disabilities such as spinal injuries, muscular dystrophy and multiple sclerosis often need extra equipment and space to allow them to use the toilets safely and comfortably. We have ensured that all these needs are met by Changing Places toilets. 

Each Changing Places toilet provides:

  • The right equipment - Height adjustable adult sized changing bench, a tracking hoist system
  • Enough space - A centrally placed toilet with room either side and a screen or curtain to allow some privacy
  • A safe and clean environment - Wide tear off paper roll to cover bench, large waste bin for disposable pads and a non-slip floor.




Shopmobility is now open every Tuesday and Friday from 10:30am to 3pm. 

Please call them for more information about the services they provide:

Tel: 020 8478 6864

Shopmobility enables easier mobility in Ilford in the following ways:

  • Providing powered wheelchairs or scooters and even manual wheelchairs for use around the town centre for anyone with permanent or temporary mobility difficulties.
  • Sometimes providing escorts to assist you.
  • Shopmobility is simple and cheap: £2 for members (£10 annual membership fee) and £5 for non-members.
  • Manual wheelchairs are available for holiday hire (ask for details).

Once you have registered, a member of staff will talk to you about what sort of vehicle you require, and what you will feel comfortable using. Staff at the scheme will then give training. When you feel confident, and the staff are happy that you are in control of the vehicle - off you go! The whole process takes no longer than 30 minutes maximum and in most cases, you will be off in about 15 minutes.

Escorts available by appointment only. Long term loan available on manual wheelchairs only.

Quiet Hour

The Exchange understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore we will hold one quiet hour for children during every family event we run, for details please see our Events page for upcoming events.

Sunflower Lanyards

These lanyards are universally recognised and can be taken and worn by people with hidden disabilities to signal that help may be required.  Official sunflower lanyards can be purchased from the Hidden Disabilities website -

Face Covering Exemption Cards 

If you are exempt from wearing a face covering, please visit where you can download & print exemption badgesexemption cards or a mobile phone card version.



Here at Exchange Ilford shopping centre we have a variety of Disability/family friendly facilities, ranging from a Changing Places toilet, to mother and baby feeding rooms, and much more. 

On Level 1 and Level 3 of our shopping centre you will find colourful, clean and safe toilet facilities available to use for both Male and Female. 



Parent & Child Facilities

As a multipurpose, family orientated shopping centre we are proud to present state of the art, local and looked-after toddler toilets, changing tables, and parent & baby facilities. 

It's no fun for little ones (or you) when they are uncomfortable. Whether a nappy needs changing or some peace and quiet to feed baby is required, our parent & baby rooms are on hand. These are located on Level 1 and Level 3, we have private feeding rooms, soft seating and play areas for the little ones to ensure you can refresh, change and feed your baby in comfort.




Here at Exchange Ilford we have Free Wifi available! When trying to connect all you will need to do is select Exchange Ilford free wifi and sign up with an email address and make a password!


ATMs are situated on:

  • Level 1 at the Cranbrook Road entrance next to TK Maxx
  • Level 2 opposite The Fragrance Shop 
  • Level 2 at High Road entrance next to Costa
  • Level 3 opposite Palm 

For specific locations, refer to the Centre Directory map.


Videos & Photography

Please note that there is no videos or photos allowed to be taken in the centre or car park without permission from Management. This is to ensure the safety and privacy of our guests and customers while they are visiting us in the centre.

If you would like to do any of these please email with details and a member of the management team will get back to you in 72 hours.

Stay up to date with us, we will send your our latest events and competitions at the Exchange.

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