Customer Care

"Here at Exchange Ilford we always work hard to give you the best shopping experience and create a destination for your fashion, lifestyle and convenience needs. Our helpful team are on hand to give you any assistance you may require. We'll help you locate lost property, purchase gift cards, and much more. For further assistance, you can also visit the Centre Management located on Level 5."

A message from Sarah de Courcy Rolls, General Manager, Exchange Ilford Shopping Centre.

Gift Card

Get them something they will really love with the Exchange gift card. Gift cards can be purchased from our Management Centre or online.  Find out more here.

Job Vacancies

From time to time jobs are available in stores and within Mall Management in The Exchange. Please visit the job vacancy pages on this website for current vacancy details.




Lost Property

If you have misplaced or found any items simply report the items to one of the staff members at our Centre Management, located on Level 5 which can be reached via the car park lifts. Or alternatively, please call 020 8553 3000.


If you require a taxi, free phones are located on ground floor of car park to phone one. Alternatively, call the local Ilford minicab service (CEC) directly at 020 8550 5656. 



 You can find the Management Centre on the Level 5, accessible from the car park lifts.