We are looking for a Deputy Soft Services Manager to join our fantastic team at Exchange Ilford!
Reporting to the Soft Services Manager, the Deputy Soft Services Manager will support the safe, compliant and efficient day-to-day delivery of security, cleaning and car park services within the centre.
you will help ensure that contractual specifications, service level agreements and key performance indicators are achieved. You will support and develop frontline teams, promote an excellent customer experience and deputise for the Soft Services Manager when required.
The role will provide visible operational leadership, maintain consistently high standards and help implement service plans, processes and continuous improvement initiatives across the contract.