The Exchange Gift Card
About the Exchange Gift Card
Please note that we are not currently selling new Exchange Ilford gift cards. We apologies for the inconvenience and hope to have this service available again in a few weeks.
Check your balance
Check the remaining balance on your Gift Card by entering the 9 or 16 digit card number from the front of your card.The remaining balance on this card is £. Your card number was not found or is invalid.
- Do Gift Cards ordered online have to be posted out or can they be collected in the centre?
Flex-e-Card's Click and Collect service allows you to purchase gift cards online and collect them in the chosen shopping centre. You can collect your card(s) from the centre at your convenience (please allow 24 hours from the time of your order before collection). The purchased gift card requires collection within twelve months of the purchase date. The gift card will be valid for twelve months from the date of collection at the selected shopping centre. Please note not all shopping centres offer this service and a maximum load/basket value applies.
- How long is my gift card valid for?
It will be valid for 12 months from the purchase date.
- How can I check my balance?
You can visit the Guest Lounge on level 1 beside T.K. Maxx, where a member of the team can check the balance on the card. alternatively you can check online at: https://the-exchange.flex-e-card.com
- What happens if my gift card does not work?
Please come to the Guest Lounge, situated on the lower level outside the entrance to T.K. Maxx, where a member of the team will be able to assist you.
- What type of card is this gift card?
The gift card is a Mastercard.
- Will I be given a PIN for my gift card?
You will not require a pin number.
- Does adverse weather delay order processing?
At times packages may be delayed during adverse weather conditions. If you are in any doubt please call the Flex-e-card customer services team who will be happy to give you an update on the status of your order.
- Is this gift card valid outside of the Exchange?
Unfortunately you cannot use this gift card outside of our shopping centre.
- What are the terms and conditions for this gift card?
Please click the link to find our terms and conditions: https://the-exchange.flex-e-card.com/information/terms-and-conditions
- What stores in our shopping centre is this gift card valid in?
- Alexander Craig
- Card Factory
- Claires Accessories
- El Mexicana
- JJM Shoes
- JJM Kidz Zone
- Massaro Menswear
- The Body Shop
- The Perfume Sop
- Do I need to activate my card?
Only gift cards bought online need to be activated prior to use. Cards purchased from the centre can be used straight away.