Open today 09:00 - 18:00

Coronavirus Update

As the latest national lockdown comes to an end and the countdown to Christmas can finally get into full swing for us to end the year on a high by spending Christmas with our loved ones, we will fully reopen the centre to include non-essential retail on Wednesday 2nd December.


The centre will also be extending it's opening hours to give you more time to do your Christmas shopping and enable you to avoid peak shopping times to help maintain social distancing. Click here to see our Christmas opening hours.


Access to the centre will be closely monitored using our existing footfall technology, with visitor capacity carefully controlled to maintain social distancing and to protect our visitors, occupiers and staff.

If the density of shoppers rises to levels that may prevent social distancing, access to the centre will be reduced or temporarily stopped until numbers reduce. A number of measures have been implemented within our centres to support good hygiene practice and social distancing.

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Social distancing traffic light system

For your safety and in order to maintain social distancing, we can only allow a limited number of shoppers in at any one time, our footfall technology operates a traffic light system, which will be clearly displayed at all entrances and on social media.


RED status: we have reached shopper capacity – please join the queue to safely enter the centre.


AMBER status: we are near to reaching shopper capacity – please be prepared to queue to safely enter the centre.


GREEN status: the centre is free flowing – no queues, a good time to shop.
We are also limiting numbers of people in the toilet and baby change facilities, escalators and lifts at any one time


We want everyone in our centres to feel as safe as possible and ask our shoppers to please adhere to the government’s guidance on social distancing to reduce social interaction between people to help prevent the transmission of Coronavirus (COVID-19):


• Do not enter the centre if you are experiencing any of the COVID19 symptoms
• Face coverings must be worn unless exempt
• Maintain a distance of at least 2 metres from all other members of the public
• Strictly observe the stores’ social distancing measures as instructed by their staff
• Please respect and follow the instructions outlined by our retail stores and centre security team


We very much look forward to welcoming you back.

Face coverings

Face covering are now mandatory in shops including inside Exchange Shopping Centre, this is a legal requirement- you can be fined a minimum of £200 if you are caught without a face covering. 

This is the case for all ages 11+ unless you are exempt and have a legitimate reason not to do so. This is to give people more confidence to shop safely and enhance protection to those who work in shops.

Visitors not wearing a face covering from this date may be approached by our centre team.

You can find more information on this by visiting:

https://www.gov.uk/government/news/face-coverings-mandatory-in-shops-supermarkets-shopping-centres-and-enclosed-transport-hubs-from-friday

Thank you for your cooperation.

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