Facilities at Exchange Ilford

Disabled Facilities

Disabled toilets

Disabled toilets are located on Level 1 near the entrance to the car park and on Level 3 next to WH Smith Post Office.  Disabled parking is on Level 1 only.


Shopmobility is located on Level 1 of the car park.

Monday – Saturday 10am to 4pm
Tel: 020 8478 6864

Their service enables easier mobility in Ilford in the following ways:

  1. Providing powered wheelchairs or scooters and even manual wheelchairs for use around the town centre for anyone with permanent or temporary mobility difficulties.
  2. Sometimes providing escorts to assist you.
  3. Shopmobility is simple and cheap: £2 for members (£10 annual membership fee) and £5 for non-members.
  4. Manual wheelchairs are available for holiday hire (ask for details).


Shopmobility (cont.)

Once you have registered, a member of staff will talk to you about what sort of vehicle you require, and what you will feel comfortable using. Staff at the scheme will then give training. When you feel confident, and the staff are happy that you are in control of the vehicle - off you go! The whole process takes no longer than 30 minutes maximum and in most cases you will be off in about 15 minutes.

Escorts available by appointment only. Long Term loan available on manual wheelchairs only.

From January 2017, due to a lack of Saturday volunteers, llford Shopmobility will only be open on alternate Saturdays. It is planned to open on: Saturday 1st, 15th and 29th July, Saturday 12th and 26th August, and Saturday 9th and 23rd September. Future dates will be posted on the website in due course. Please phone the office, 020 8478 6864, to check opening times.


We want you to shop in comfort. That's why at The Exchange we pride ourselves on the accessibility and high standards of our toilet facilities. Male, female, disabled and parent room facilities are located on Level 3.

Parent & Child Facilities

It's no fun for little ones (or you) when they are uncomfortable. Whether a nappy needs changing or some peace and quiet to feed baby is required, our new parent & baby room is on hand. Located on Level 3, we have private feeding rooms, soft seating and play areas for the little ones to ensure you can refresh, change and feed your baby in comfort.



Free WiFi is available for shoppers at The Exchange. To access the service, check that WiFi is enabled on your device and select 'Exchange Free Wifi' from the list of available networks. Open your internet browser and the landing page should appear. If it is your first time using network follow the simple one-time registration process by clicking ' + New User - Click to Register'. Once registered you will only need to enter your email address to enjoy free WiFi every time you shop.  




ATMs are situated on Level 1 at the Cranbrook Road entrance next to TK Maxx and Level 2 outside H&M. For specific locations, refer to the Centre Directory map.

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