Facilities & Accessibility at Exchange Ilford


Being at the heart of the local community we are committed to ensuring all our guests enjoy their experience of shopping with us and offer a wide range of services for people with disabilities. There are lifts (with audio) to all floors of Exchange Ilford. Our entrances have automatic doors for easy access and assistance dogs are always welcome.

Disabled toilets

Disabled toilets are located on Level 1 (next to the car park entrance on Level 1) and on Level 3 .  Disabled parking is on Level 2 & 3 only.  


Shopmobility is located on Level 1 of the car park and there are two Shopmobility parking spaces on Level 1.

Monday – Friday 10am to 4pm and alternate Saturdays 10am - 4pm, closed on Sundays.

Tel: 020 8478 6864

Shopmobility enables easier mobility in Ilford in the following ways:

  1. Providing powered wheelchairs or scooters and even manual wheelchairs for use around the town centre for anyone with permanent or temporary mobility difficulties.
  2. Sometimes providing escorts to assist you.
  3. Shopmobility is simple and cheap: £2 for members (£10 annual membership fee) and £5 for non-members.
  4. Manual wheelchairs are available for holiday hire (ask for details).


Shopmobility (cont.)

Once you have registered, a member of staff will talk to you about what sort of vehicle you require, and what you will feel comfortable using. Staff at the scheme will then give training. When you feel confident, and the staff are happy that you are in control of the vehicle - off you go! The whole process takes no longer than 30 minutes maximum and in most cases you will be off in about 15 minutes.

Escorts available by appointment only. Long term loan available on manual wheelchairs only.

Quiet Hour

The Exchange understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore we will hold one quiet hour for children during every family event we run, for details please see our Events page for upcoming events.




We want you to shop in comfort. That's why at the Exchange Ilford we pride ourselves on the accessibility and high standards of our toilet facilities. Male, female, disabled and parent room facilities are now located on Level 1 and Level 3.

Changing places

On level 1 we have our new Changing Places facility with height adjustable:

  • Sink
  • Toilet 
  • Bed

It also features:

  • Privacy screen
  • Hoist

Parent & Child Facilities

It's no fun for little ones (or you) when they are uncomfortable. Whether a nappy needs changing or some peace and quiet to feed baby is required, our parent & baby rooms are on hand. These are located on Level 1 and Level 3, we have private feeding rooms, soft seating and play areas for the little ones to ensure you can refresh, change and feed your baby in comfort.



Free WiFi is available for shoppers at The Exchange. To access the service, check that WiFi is enabled on your device and select 'Exchange Free Wifi' from the list of available networks. Open your internet browser and the landing page should appear. If it is your first time using network follow the simple one-time registration process by clicking ' + New User - Click to Register'. Once registered you will only need to enter your email address to enjoy free WiFi every time you shop.  




ATMs are situated on:

  • Level 1 at the Cranbrook Road entrance next to TK Maxx
  • Level 2 outside H&M
  • Level 2 at High Road entrance next to Costa

For specific locations, refer to the Centre Directory map.

Need more information?